Position: SAN Interoperabilit Escalations Engineer
Location: Fremont Ca
3PAR® Utility Storage features the world’s most powerful virtualized storage array, delivering resilient infrastructure agility at the lowest cost to meet rapidly changing business needs. The 3PAR InServ® Storage Server with Thin Built InT is a highly virtualized, tightly clustered, and dynamically tiered storage array that can cut your Total Cost of Data by up to 50%, increasing administrative efficiency by up to 10x and cutting capacity and related expenses by up to 75%.
3PAR is the first vendor to incorporate thin technologies into our storage array hardware to deliver increased capacity utilization while assuring high performance levels. This makes 3PAR Utility Storage the ideal storage platform for cloud computing and the delivery of enterprise IT as a utility service.
SAN Interoperability Escalation Service Engineer
3PAR is actively searching to for an Escalation Service Engineer to join our growing team. In this position you will be responsible for the following:
Work closely together with the Customer Service and Engineering departments to shorten time-to-resolution of customer defects.
Describe the customer defect in clear, concise accurate manner and gather all relevant defect information.
Formulate plausible theories and pland of action, tracked until defect resolution.
Document findings, plans and activities in the defect reports.
Reproduce customer environments using all 3PAR-supported configurations with the 3PAR equipment.
Work with a remote 3PAR colleague in a “follow-the-sun” coordinated approach during critical customer defect resolution.
Write clear Root Cause Analysis reports, following defect resolution.
Some availability outside normal business hours will be required in this position during critical customer defect resolution.
Experience and Skills:
BSEE/CS or equivalent technical degree.
SAN administrator or 3+ years testing Storage Subsystems and/or Servers.
Proficient with Unix/Linux OS.
Experience with troubleshooting large-scale enterprise systems.
Fibre Channel or iSCSI attached storage.
Experience with Solaris, Windows, HP-UX, AIX, and Linux.
VMware, Xen, Egenera, OnStor system administration.
Host server based multi-pathing and path fail over software.
Fibre Channel host bus adapters (HBA) switches and analyzers.
Clustering, fail over and data replication concepts.
Contact: Christel Gonzalez
email: cg AT 3par DOT com