Position: Sr. Program Manager

Location: San jose, CA


MindSource specializes in placing technology professionals with
companies in the Silicon Valley Region. We have an immediate need for
a Sr. Program Manager with our client in SAN JOSE, CA. This is a
CONTRACT POSITION for 6 months with possible extension.

Job Description:

We are seeking an experienced Program Manager to join the Product
Support Operations team for this contracting position. This candidate
will be responsible for improving customer involvement via the portal
while driving strategy to implementation and spearheading business
process improvement. They will interact with multiple teams to drive
cross functional highly complex projects from requirements gathering
through execution.

This person must understand all aspects of the service and support
business and be able to perform the following:

Gather and drive the business requirements definition with the
business team

Provide requirements definition guidance streamlining processes and
driving improvements

Work with the IT team to develop the correct solution by developing
business cases and project plans

Drive process improvement into other areas of the company

Project manage the teams necessary to drive projects to successful

Develop and manage the business test cases

Conduct post-mortem and document lessons learned to be applied for
subsequent projects.

Report status at all levels of management

Job Requirements:

Must have 5+ years of project management and system analyst experience
in a Customer Service environment.

Exhibit exceptional communication and organizational skills. Must have
experience working with remote teams.

Demonstrate strong analytical and problem solving skills

Must have a wide range of knowledge of multiple systems including ERP,
CRM, web tools and portals specifically in the area of Web 2.0

Display understanding of how to motivate other team members including
team building and influencing skills.

Contact Information:
Please let me know if you are interested in this position by sending
your updated resume, expected hourly rate and availability for a phone

Raj Vemuri
Recruiter - MindSource
raj AT mindsource DOT com
650-314-6408 (Direct)