Position: Desktop Services Internship
Location: California-San Francisco

With more than 65 years of experience, Hewitt Associates (NYSE: HEW) is the world’s foremost provider of human resources outsourcing and consulting services. The company consults with more than 2,300 organizations and administers human resources, health care, payroll and retirement programs on behalf of more than 340 companies to millions of employees and retirees worldwide. Located in 33 countries, Hewitt employs approximately 24,000 associates.

In this position,  you will install PCs, operating systems, and software applications. You will handle problem resolution on the desktop (PC and Laptop) technology and answer user questions and concerns with a customer service focus. Also, you will analyze and troubleshoot service requests to resolution in a timely manner, while independently support requests, PC/laptop setups, and assignments. This is a great opportunity to gain on-the-job technical experience and training in the Desktop Services role within a large corporate environment.

This opportunity is a short-term, temporary situation. There is no guarantee that this position will lead to full time employment Initial contract agreements will be 5-6 months, with the possibility of a contract extension not to exceed a total of 12 months.

Responsible for the more routine maintenance and support of the standard hardware/software technology in use at the firm. This could range from configuring and moving a workstation to inputting data into local operational processes, like PC inventory, to escalating a technical issue to a more senior tech within the team;
Works independently on tasks and service requests, but gets active guidance from more senior technical resources within the location team;
Effectively supports our technology to ensure productivity of associates as they work in turn to serve our external customers;
PC/laptop setups;
Basic PC/laptop and peripheral repairs processes;
Refresh of loaner laptop process;
Inventory/parts processes;
Associate move/termination processes;
(Remedy) support ticket processes;
Basic printer troubleshooting;
Basic network connectivity troubleshooting;
Basic software installation processes; and
Follow unit procedures for attendance and accurate time reporting

- Solid technical aptitude and experience as it relates to PC hardware and LAN technologies;
- Experience with Windows XP is highly desirable;
- Demonstrate solid customer service skills; Strong quality focus with good follow through and accuracy;
- Team oriented;
- Frequent lifting, moving and stacking of materials weighing up to 80 pounds;
- Good interpersonal and communication skills.
- Must be enrolled in or recently graduated from a CIS Program, PC/LAN Support Program, A+ Certification Program, or an equivalent program;
- High school diploma or equivalent required

All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: education verification, employment verification, criminal check, Denied Restricted Parties Lists or OFAC lists check, fingerprint verification, credit check, and/or drug test. By applying for a position with Hewitt Associates, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Hewitt’s employment policies. You will be notified during the hiring process which checks are required by the position.

Hewitt is an Equal Opportunity Employer Committed to Diversity, M/F/D/V

You can apply directly at the site, and I’m happy to refer a qualified candidate for the role. I can be reached at
Brendan DOT Ginn AT Gmail DOT com
Brendan Ginn
Sun Alumni 1996