Position: Sr Support Engineer
Location: San Mateo CA

Leading Software company in the XML space is looking for a talented and motivated Support Engineer. Qualified candidates will be contacted back within 2 business days. No phone calls please.

The Senior Technical Support Engineer will provide technical assistance and remote troubleshooting  to customers, work closely with the Engineering and Sales organizations to ensure customer success, assist  junior members of the support engineering staff with case analysis, and manage projects as assigned.   This is a
high ;visibility position and requires a unique combination of strong technical and customer ;facing skills.

- 5+ years industry experience in technical support, professional services, or engineering
- 3+ years experience with programming in Java, C#, or C++
- Hands ;on experience implementing, troubleshooting and supporting Internet ;based applications
- Outstanding organization, follow ;through and problem solving skills, and attention to detail
- Strong understanding of XML
- Strong system administration skills (e.g. shell scripting, process automation)
- Strong verbal, written and interpersonal communication skills
- BS degree in Computer Science or related technical degree or equivalent experience
- Knowledge of XQuery is a plus  - Content management or database experience a plus

Send resumes to robert AT Greenesearch DOT com Local candidates only.