ShoreTel located in Sunnyvale, Ca is the fastest growing IP PBX company in the United States and the leader in customer satisfaction. The company has shipped its groundbreaking solutions since 1998 and continues to outpace the rapidly expanding IP telephony market with technological advances and sales that are doubling year over year. Recently ShoreTel was selected to the Fast 50. The Fast 50 award is the latest in a string of accolades and top rankings for ShoreTel. The company is expanding at twice the market rate, according to an independent study conducted by Infonetics. Similarly, Synergy Research reported ShoreTel leading the pack in growth from CY 2004 to CY 2005 with 90 percent growth. And in the latest enterprise VoIP user survey by Nemertes Research, ShoreTel bested every competitor in all nine categories: cost/value, technology, ease of implementation and troubleshooting, management tools, customer service, performance, solution experience, product features and channel partner expertise.
Sr. Product Manager Contact Center Product Line
Sr. Product Manager of Contact Center
You will be in charge of leading the development of a cross- functional strategy that expands both the company’s product portfolio as well as the company’s business processes with and end-goal of developing this business into a sizable portion of the company’s overall revenue. In addition, as the champion of the company’s contact center strategy, you will be in charge of driving its successful company-wide implementation.
-Must have proven track record of defining and delivering successful, products that lead the market with compelling
differentiation and high end-customer satisfaction along with the ability to manage all phases of the product lifecycle from conception to the end-of-life.
· Demonstrated ability to define and articulate product positioning in product launches, sales training, sales training,
field marketing, promotion and incentive programs, and on-going sales support activities
· Must have a minimum of 6 years increasing responsibility in Product Management in the contact center of interactive voice response / self service market place.
-BS/BE/BA in a related field or equivalent experience required. Technical Degrees and / or Masters Degrees are desirable.
Interested candidates may Please send your information to