Position: Sr. Tech Support Engineer job in LogLogic - San Jose
Location: San Jose

Company:
LogLogic is an established, very stable pre-IPO, well financed company
with a cash flow positive track record.

Summary:
LogLogic is seeking a Technical Support Engineer who thrives in a challenging and fast-paced start-up environment. We’re seeking out and hiring the best and brightest in the industry to provide 24×7x365 coverage.  If you want to be part of a service team that solves technical problems, helps close sales and delights customers in the process, then LogLogic is the place for you.

Responsibilities:
- Providing technical pre and post sales support to customers, partners, sales, and evaluating customers for LogLogic products and associated technologies via phone conversations, email, and web logs.

- Develops and documents enterprise knowledge in the form of case notes, technical articles, and best practices.

- Works on complex problems requiring in-depth fault isolation and troubleshooting skills.

- Recreates and simulates customer problems in lab environment.

- Reviews and contributes to solution knowledge base with specific areas of expertise.

- Provides technical training and mentoring for new personnel.

- Contributes to serviceability and enhancement requirement to improve overall customer experience with LogLogic solutions.

- Interacts with senior management and sales on an as-needed basis to keep all parties informed and to provide additional insights and observations that contribute to LogLogic’s   overall customer success.

- Works with customers on a day-to-day basis to deliver timely problem resolution, responsive and proactive communications, and the highest level of customer satisfaction in every contact.

- Trains users on LogLogic product usage and support resources.

- Engages with Engineering, QA, Manufacturing and Product Management to report and resolve software, hardware, and operational issues.

- Develops and communicates standards for use, operation, and security of network resources, personal computers, and data.

Requirements:
- BS degree in engineering or computer science (or equivalent experience).

- Minimum of 4 - 6 years experience as a Technical Support Engineer in related field.

- Strong technical knowledge of a wide range of computer and information systems, software applications, networking technologies, security and storage technologies.

- In depth knowledge of UNIX, Linux, Windows operating systems, VMWare, security technology (firewall and VPN technology), applications (mail and proxy servers) and MySQL (Databases).

- Working knowledge of regulatory compliance policies and best practices such as HIPAA, Gramm Leach Bliley Act, Sarbanes Oxley, PCI, ISO 17799 a plus.

- Security certification such as CISSP, CISM, or CISA (or other) a plus.

- Prior experience with log data, log management and intelligence preferred.

- Demonstrated competency in learning new technologies.

- HTML or scripting knowledge a plus.

Additional Success Factors

- Strong work ethic, dependable, and responsible

- Must be a flexible self-starter who can ramp up with new technologies quickly and can adapt to a growing and rapidly evolving team.

- Imaginative, motivated, and able to work effectively under pressure.

- Strong oral and written communication skills, excellent analytical skills, and creative problem solving skills.

- Must be able to succeed with minimal resources and minimal supervision

Contact:
Qualified applicants may submit resumes to:
careers AT loglogic DOT com