Position: Web Services Support Engineer job at Responsys, Inc. in San Bruno, Ca
Location: San Bruno, Ca

Details:
Web Services Support Engineer

The Web Services Engineer provides comprehensive telephone/e-mail technical and application support in a fast-paced 24×7 SaaS environment. The candidate must be able to work directly with customers in high-pressure situations; have strong analytic, organizational, time management, and communication skills; thrive in a team environment; and possess the willingness to do whatever it takes to achieve the highest level of customer satisfaction. The candidate will interact with cross-functional teams including Production Support and Engineering. This position requires strong SOAP calls and Web Services skills.

The job responsibilities include, but are not limited to, analyze, track and resolve customer issues in a professional, timely manner; identify alternate solutions when necessary and communicate them to customers; develop and implement web based support initiatives including internal knowledge base, and customer facing solutions; Manage escalated cases and track to resolution; Debug Web Services related issues.

Qualifications:
- Bachelor’s degree in information technology, computer science or a related field
- 5-7  years customer support experience for software applications
- Excellent verbal and written communication skills
- Outstanding interpersonal and telephone skills
- Strong problem solving skills
- Ability to function and thrive in a team environment with an appreciation of aggressive goals
- Energetic, with a strong desire to succeed.
- Proficiency  with Web Services and SOAP calls
- Proficient with C# and /or Java
- Working knowledge of Linux/Unix operating systems.
- Working knowledge of relational database management systems with the ability to write and debug SQL queries

Contact Information:
Please forward your resume to:
Laurie Gamelsky
Responsys, Inc.
San Bruno, Ca
lgamelsky AT responsys DOT com