Position: Product Support Manager job

Details:
Product Support Manager

Start with Definition of the product support, not a customer facing role, make support better & cheaper business-wise, internal facing mostly, X-functional role, represent Tech Support across the company, reduce time to resolve issues. Someone who has set up Infrastructure from scratch before. Communicate to customers (web portal, email alerts, etc,) about product, its new features, maintenance releases, and other advisory materials, inform the filed about patches, updates, etc. bug base, supportability, represent support & own Product Support function, grow the group & become a Director, Operate with minimum supervision & guidance. Help with planning, articulate needs of support.

KEY RESPONSIBILITIES:
- New Product Introduction:
- End-of-Life and End-of-Support:
- OEM / technology partner Interlock:
- Strategic organizational planning
- Processes
- Cross-functional interlock

QUALIFICATIONS:
- 5 years in the Product Support area with a minimum of 3 years of managing/owning the Product Support function with a company
- Prior experience managing Product Support is required within last 5 years
- Experience with NAS products and other complex hardware/software technologies is a major plus
- 4-year degree or better from an accredited institution

What’s compelling about this position:
1.This is your chance to make a significant and positive difference in customer experience.
2.This is a high-visibility / high-impact role
3.An opportunity to influence product design!

Key Success Factors:
Aptitude: self-starter, loves to learn
Exceptional interpersonal, oral, and written communication skills
Action-oriented
Attitude: positive, assertive, authoritative, secure, non-defensive, respectful,
dependable, open-minded. May NOT be: defensive, arrogant, judgmental, categorical (things are either black or white), passive or passive-aggressive

Contact:
Please send your resume and a brief outline describing how your
background/experience would be a fit.
Email: reza AT atcsearch DOT com
Reza Vakili
Sr.Partner
(650)222-5368- Cell
(650)692-2485 X-205
reza AT atcsearch DOT com
Www.atcsearch.com
www.linkedin.com/in/atcsearch