Position: Sr. Technical Support Engineer

Base + Stock + Comprehensive Benefits
N- Sponsorship Available - Local Candidates Only

Location: 495/RT2 Area MA

Company:

Private, successful, and growing compliance & security software firm.

Position Responsibilities - Summary:
Client support:

Case Management - priority definition - problem recreation - research of
solutions - issue resolution & documentation

Level 3 Support role - act as engineering escalation manager as warranted -
Person will handle the toughest issues that L1/L2 Support can not handle -
This person will either resolve the issue or determine if it is a product
defect and if s- document it for engineering - This requires someone with a
deep understanding of OS & DB’s and has the skills t- debug network, web
server, OS, & DB issues.

Maintenance of Lab Environment:
Required Skills and Competencies:

- 3-5 years of Technical Support experience or related - software
vendor experience preferred

- Strong technical skills including experience with multiple
databases, Windows & Unix

- Oracle - SQL - DB2

- Sybase experience a plus

- Ideal background would be someone wh- started out in software
engineering role and changed over t- a technical support career or possibly
a DBA wh- would like t- change over t- technical support.

- Strong problem trouble shooting skills

- Attention t- detail, strong written, oral communication and
analytical skills

- Strong customer satisfaction skills - responsive - proactive -
sense of urgency

- Ability t- work well in a team environment

- Ability t- manage conflicting priorities effectively

- Self-motivated and willing t- work in an energetic, fast paced
team environment

- Willingness t- work beyond a normal work week during crunch times

- BS Computer Science or related a big plus

Compensation:

Competitive Base Salary - Stock - Comprehensive Benefits Package
N- Sponsorship Available - Local Candidates Only

Contact Information:

Gary Wright - President - Wright Associates
Phone - (508) 761-6354
Email - replywrightassociates AT verizon DOT net
Website - www.wrightassociates.org