Position: Sr. Production Support Analyst

Location: Framingham, MA Area

Company:

A smaller division of a large, successful, and growing global firm focused
on Health Care related services.

Position Responsibilities - Summary:

This position will function as the primary support person in the production
support organization for one or more Applications and/or Technologies. They
have overall responsibility for the performance, reliability, and
optimization of specified key production systems and processes. They
function as the key contact for the organization on all production issues
associated with the assigned system and processes.
The Sr. Production Support Analyst will be expected to develop a high level
of expertise not only on their assigned application, but also on the
physical and logical infrastructure associated with that application. He/she
will draw on application development, database and systems specialist for
additional support when required to supplement their knowledge. His/her goal
should be to lead proactive initiatives that minimize the need to be
reactive to problems.
The Sr. Production Support Analyst will be expected to lead the analysis of
root cause factors that prevent production systems and processes from being
highly reliable, accurate and efficient. A primary focus will be on the
development and implementation of initiatives that eliminate dependence on
manual operations and effectively integrate systems and applications with
enterprise batch scheduling and enterprise monitoring tools.
This individual additionally will be responsible for developing formal
documentation on their assigned systems and processes as well as capacity
planning, identifying patching requirements, configuration management and
regular formal reporting on performance

Detailed Responsibilities:

- Responsible for best practices implementation, day-to-day
performance and support of mission critical applications and technologies.

- Responsible for performing the Service Desk function for assigned
applications, acting as the Single Point of Contact to the business users
and for following the incident and problem management processes.

- Analyze processes, recommend process improvement and write formal
documentation.

- Develop contacts and relationships with vendor support
organizations.

- Understand future directions and enhancements of assigned
applications.

- Develop and report metrics associated with system performance.

- Establish SLA’s (Service Level Agreements) with primary customers.

- Define and lead the integration of assigned production systems
with the appropriate enterprise monitoring strategies that not only will
identify developing issues but also take proactive responses.

- Identify opportunities to eliminate significant amounts of ad hoc
reporting requests by developing alternate strategies that give internal and
external customers the ability to get the information they need without
requesting ad hoc services from IT.

Required Skills and Competencies:

- BS in Computer Science or equivalent work-related experience.

- Minimum of 5 years experience.

- High level of expertise in the implementation and support of
production business applications.

- Working knowledge in Unix, Unix Scripting, the Windows operating
environment and FTP processes.

- Competency in relational database structures, and reporting/query
technologies, particularly SQL and Oracle PL*SQL.

- Expertise with the administration of a WebLogic environment
including Oracle/BEA - Portal, ALSB, and WebLogic server products.

- 2-3 years expertise with programming languages such as C, C++,
Visual Basic, Java and J2EE. (Java Preferred)

- Experience with enterprise reporting environments such as Business
Objects or Actuate.

- Experience with enterprise scheduling tools such as Control-M or
Robot.

- Experience with system and application linkages to enterprise
monitoring environments such as HP OpenView.

- Experience with process documentation and process documentation
tools (such as Visio).

Other Requirements:

- Must be available to provide reliable 24 x 7 support.

- Must be a highly organized and disciplined individual who fully
understands the rigors of a 24 x 7 mission critical production environment
and works well with multiple technical disciplines.

- Must be a highly motivated, responsive individual that can work
independently and demonstrate excellent communications and customer service skills.

- Excellent written and verbal communication skills - comfortable
presenting to a multi-disciplined technology group and must be able to
communicate well with all IT disciplines as well as internal and external
business users.

- Demonstrated ability to have lead responsibility for a production
system. Drive the root cause approach to problem solving.

Compensation:

Base + Bonus + Comprehensive Benefits
No Sponsorship Available - Local Candidates Only

Contact Information:

Gary Wright - President - Wright Associates
Phone - (508) 761-6354
Email - replywrightassociates AT verizon DOT net
Website - www.wrightassociates.org