Position: Network Operations Center (NOC) Manager
Location: Marlboro, MA Area

Details:
Network Operations Center (NOC) Manager - FS - Mission Critical - Marlboro, MA Area - Excellent $$
Excellent Compensation Package - Base + Bonus + PS
Candidates Local to Mass. Only - No Sponsorship

Company:
Large, successful, and growing Boston based Investment Management Firm - Great Company - Lots of Upside - Excellent Compensation Package - Bonus - Profit Sharing etc. Join a team oriented, collaborative, results focused environment and become part of an elite organization with great growth possibilities.

Position Responsibilities - Summary:
Seeking an experienced Team Leader/Manager for a newly formed Network Operations Center (NOC).

This position is the first level of management, responsible for the daily operation and running of the NOC. This role will work with all of the teams, being the first point of escalation with any operational issues that arise within the supported platforms.

The manager will be responsible for Incident and Problem management during their shift and will include bridge management and associated paging and communications as required. As the communications team Leader/Manager the role will be responsible for documentation, metrics collection, and continuous improvement activities for the NOC.

The role will cover a Mon-Fri first/second shift extending through 7pm. The shift pattern may change to meet business requirements as the NOC expands. This role will report to the manager of the NOC.

For this role, initially there will be regular business hours.

However, down the road there will be two Managers covering the NOC between 7am and 7pm and there will likely need to be flexibility on the part of the candidate.

One Manager may need to cover 7am to 3pm and the other will cover 11am to 7pm. The two managers will work out an equitable arrangement to maintain that coverage.

Key Responsibilities:
- Manage any major issues that occur in the NOC during the shift and ensure that resources are available to quickly fix the issue

- Provide leadership and direction during the escalation of major service outages on the network. Ensure that incidents are escalated/notified to senior management

- Ensure accuracy and detail with all NOC trouble tickets, assist with prioritization and delegation when necessary

- Responsible for all NOC processes and procedures along with developing and implementing best practice guidelines for the NOC

- Help to facilitate the sharing of knowledge between the different groups in the NOC to strengthen the base knowledge of all NOC participants

Key to this Position:
1. We are seeking a strong Network Operations Center (NOC) Manager with strengths in Management, Customer Service and Problem Resolution.

2. The individual should have strong skills in Process, Procedure and Documentation. This is not a Technical Manager however that would be a plus. This is in essence a Duty Officer that can make sure the right people are on the bridge to handle network operation related issues.

3. This individual will manage 5 people (Unix Technician, Middleware Technician, DBA, Window/VMware Engineer and a Network Engineer). The manager does not have to have technical proficiencies in these areas, but needs to have the right background as a NOC Manager to manage these resources.

Required Skills and Competencies:
- A minimum of 10 years of total experience including 3+ years experience as a Team Leader/Manager supporting a NOC or other support related areas

- Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements

- A personal style, commitment and communication ability that allows you to partner with IS peers and teams to work productively and efficiently

- Some understanding of the financial services industry and business priorities would be helpful

- Must have the ability to work independently and be an effective contributor in a diversified team

- Degree in Computer Science or related discipline

Contact Information:
Send Resume in Word format only to:
Gary Wright - President - Wright Associates
Phone - (508) 761-6354
Email - replywrightassociates AT verizon DOT net
WEB Site - www.wrightassociates.org