Position: Implementation Services Engineer
Location: Newton, MA

Details:
McKesson Health Solutions is seeking a proven Implementation Services
Engineer who will be responsible for implementing the Advanced
Diagnostic Management (ADM) solution for new customers. You will work
for a new, growing business within McKesson that serves providers,
health plans, and labs in the life sciences and diagnostics space,
providing a leading edge healthcare content and technology solution.

The position requires demonstrated success working directly with
customers implementing new SaaS products, achieving high customer
satisfaction and efficient delivery of the solution. The ideal candidate
has a balance of customer facing skills and technical acumen. This is an
extremely exciting opportunity to play a key role in a highly visible,
innovative new business at one of the world’s premier healthcare
services organizations.

This position will work out of the Newton, MA office. Travel is
estimated at 33%.

Responsibilities:

- Own a set of full-cycle customer facing technical implementations for
ADM - owning the technical project plan, configuring customer settings
in the SaaS application, training the customer, reporting customer
issues, testing deployments, and ultimately transitioning accounts to
McKesson MHS Customer Support

- Create data sets for loading into ADM

- Train customers on capabilities of the system -Train the Trainer

- Report customer issues, work with engineering team to troubleshoot,
communicate resolution plan back to customer

- Support existing customer implementations as customer issues are reported

- Build documentation, processes and tools for services to ease
implementation

- Provide feedback to product management around improvements for
customer-facing capabilities as well as technology for services improvements

- Work with Integration and Engineering teams to understand level of
effort for customer requests and support Sales’ efforts to manage and
meet customer expectations

Requirements:

- 5+ years experience deploying technology solutions

- 2+ years in healthcare IT/services is preferred

- Experience with web-based or SaaS products/applications

- Technical experience with: XML, SQL, TCP/IP, FTP, Web SaaS architecture

- Strong skills with Microsoft Office, especially Excel

- Technical experience with XSLT, Oracle DB, EDI, HL7, X12 a plus.

- Team player who can work intelligently and effectively, and prioritize
customer satisfaction.

- Desire to work in a fast paced startup environment is a must

- Experience working strategically and tactically on a high performance
team with multiple priorities and tight deadlines

- Outstanding interpersonal, communication, and presentation skills required

- 4 year degree in Computer Science, Electrical Engineering or
equivalent technical implementation experience

- Consistent customer related travel, estimated at 33%