Position: Sr. Telecom Analyst
Location: Marlboro, MA Area

Sr. Telecom Analyst - Avaya Guru - Cisco - FS - Marlboro, MA Area - Excellent $$
Excellent Compensation Package - Base + Bonus + PS
Candidates Local to Mass. Only - No Sponsorship

Company:

Large, successful, and growing Boston based Investment Management Firm -
Great Company - Lots of Upside - Excellent Compensation Package - Bonus -
Profit Sharing etc. Join a team oriented, collaborative, results focused
environment and become part of an elite organization with great growth
possibilities.

Position Responsibilities - Summary:

The Sr. Telecom Analyst role is to help support and maintain the current
telecom systems and services in the Enterprise environment. The Telecom
Analyst provides advanced telecom support and administration.

This position requires advanced knowledge of data and VoIP principles in
order to support our converged voice/data networking environment.

The Team’s goal is to provide excellent customer service by meeting our
SLAs, responding to outages, on-call support and projects. The contribution
this job will make will be to perform voice project management, software
changes, assist with installations, upgrades to software, hardware,
maintenance and other support beyond that of basic moves, adds, and changes.

Key Responsibilities:

- Provide Tier 1, Tier 2 and/or Tier 3 telecom support for a complex
enterprise Avaya and turret network
- Be part of a 24×7 on call rotation
- Manage complex voice projects across all teams
- Troubleshoot and identify sources of problems, working with
equipment vendors and telecom providers to bring issues to resolution.
- Monitor and resolve service requests in accordance with published
SLAs.
- Strong leadership qualities
- Strong communications skills across many concurrent deployments
with the ability to communicate details to the project teams and clearly
communicate status to management
- Establish and enforce best practice processes for telecom
management, including configurations, monitoring, patch/f/w management and
capacity planning.
- Oversee hardware deployments for domestic and international
initiatives
- Oversee compliance with change control and release management
processes

Key to this Position:
1. Technical:  The candidate should have the following 3 technical
requirements (1) Avaya Release 5 or above, (2) SIP Trunking and (3)
Experience supporting a Global Avaya environment.
2. The environment is 3000 to 3500 end points (phone, fax, polycom, etc.).
The candidate should come from a similar size environment (non call center)
but we will look at smaller environments if they have experience with the
complexity of the technology.
3. There are many new projects that are on the horizon (new HQ in Boston,
new Data Center in Windsor, CT, global rollouts in Sydney, Hong Kong, London
and Singapore). The candidate will be primarily located in Marlborough but
will need the ability to go to Boston and Windsor, CT as needed.
Required Skills and Competencies:
Technical Skills
Must Have (original must have list - see above for the most important)
- Avaya systems, CM 5.x, CMS, MXE 5.x, MMS, SES
- SIP, H.323, PRI Integration
- Avaya VoIP Monitoring/Prognosis
- Avaya 8300, 8500, 8700, 8800 servers
- Avaya Gateways 450, 650, 700
- Avaya 46XX /96XXVoIP phones
- Avaya Modular Messaging
- Avaya certifications
- Project Management

Nice to Have:

- Avaya Aura
- Avaya Meeting Exchange (MXE)
- OneX suite including Portal, Communicator and Mobility
- Cisco certifications
- QoS
- Turret Systems - BT or IPC
- A four-year undergraduate degree

Job Qualifications:

- Plan/Build/Operate Avaya for multiple Avaya systems, CM r5.X, CMS
r14 , MXE r5X, OneX r11X, MMS r3X, ECAS, and SIP integration.
- Respond to major and minor alarms by investigating the origin of
the alarm. Escalate to the Manager, or Vendor as necessary. Periodically
verify alarms are working and that alarms can be received (i.e. verify
alarming sent to BMC Patrol can be seen by operations).
- Coordinate installations and upgrades including Voice over
Internet Protocol (VoIP) by contacting customer and vendor to schedule time
and resources.
- Submit change control requests as appropriate.
- 5+ years Avaya experience
- Emphasis on sharing of knowledge through good communications, peer
training and written documentation
- Strong inter-personal skills
- Positive customer service and team attitude (helping others when
required)
- Focused on quality
- Organized
- Committed to continual improvement
- Willingness to travel as required to remote sites during large
deployments, as needed.
- Willingness to participate in on call rotation.

Contact Information:
Send Resume in Word format only to:
Gary Wright - President - Wright Associates
Phone - (508) 761-6354
Email  - replywrightassociates AT verizon DOT net
WEB Site - www.wrightassociates.org