Position: Service Desk Deskside Support Manager
Location: Washington DC

Type of Business: Defense Contractor
Start Date: Length of Contract: 3 months
(temp to perm)
Citizenship requirements (U.S. or Green Card): yes
Security Clearance Required (Top secret, Secret): Public Trust

Mandatory Skills Required:
Experience Managing a Service Desk Environment to include a team of up to
20 Service Technicians

Desired Qualifications:
ITIL Certification, HDI Certification

Job Description (List job duties, activities / tasks and objectives):
Responsible for coordinating subordinate employee recruitment, selection and
training, performance assessment, work assignments, salary, and
recognition/disciplinary actions.

Specific Job Description:
1. Manage the day to day operations of the Service Desk deskside
support team
2. Implement and plan staff support for SEC service call center in the
area of responsibility to provide optimal call flow management, customer
service, and employee staffing
3. Responsible for team function areas to include Desktop Support,
coordinating subordinate employee recruitment, selection and training,
performance assessment, work assignments, salary, and
recognition/disciplinary actions.
4. May train and coach deskside service personnel to improve service
and maximize staff utilization.

Contact:
Please contact
Mike DOT Maxon AT HeritageGlobalSolutions DOT com if you can assist.
Regards, Jeff

Jeff Estep
Heritage Global
“Experience Counts”
Office-949 218 9902
Cell-818 469 5950
Fax-949 606 9925
www.HeritageGlobalSolutions.com
American Indian/Service Disabled Veteran Owned
GSA Schedule 70- GS-35F-
CMAS 3-09-70-2648A