Position: Sr. Telecom Analyst
Location: Marlboro, MA Area

Sr. Telecom Analyst - Avaya Guru - Cisco - FS - Marlboro, MA Area - Excellent $$
Excellent Compensation Package - Base + Bonus + PS
Candidates Local to Mass. Only - No Sponsorship

Company:

Large, successful, and growing Boston based Investment Management Firm - Great Company - Lots of Upside - Excellent Compensation Package - Bonus - Profit Sharing etc. Join a team oriented, collaborative, results focused environment and become part of an elite organization with great growth possibilities.

Position Responsibilities - Summary:

The Sr. Telecom Analyst role is to help support and maintain the current telecom systems and services in the Enterprise environment. The Telecom Analyst provides advanced telecom support and administration.

This position requires advanced knowledge of data and VoIP principles in order to support our converged voice/data networking environment.

The Team’s goal is to provide excellent customer service by meeting our SLAs, responding to outages, on-call support and projects. The contribution this job will make will be to perform voice project management, software changes, assist with installations, upgrades to software, hardware, maintenance and other support beyond that of basic moves, adds, and changes.

Key Responsibilities:

- Provide Tier 1, Tier 2 and/or Tier 3 telecom support for a complex enterprise Avaya and turret network

- Be part of a 24×7 on call rotation

- Manage complex voice projects across all teams

- Troubleshoot and identify sources of problems, working with equipment vendors and telecom providers to bring issues to resolution.

- Monitor and resolve service requests in accordance with published SLAs.

- Strong leadership qualities

- Strong communications skills across many concurrent deployments with the ability to communicate details to the project teams and clearly communicate status to management

- Establish and enforce best practice processes for telecom management, including configurations, monitoring, patch/f/w management and capacity planning.

- Oversee hardware deployments for domestic and international initiatives

- Oversee compliance with change control and release management processes

Key to this Position:

1. Technical: The candidate should have the following 3 technical requirements (1) Avaya Release 5 or above, (2) SIP Trunking and (3) Experience supporting a Global Avaya environment.

2. The environment is 3000 to 3500 end points (phone, fax, polycom, etc.). The candidate should come from a similar size environment (non call center) but we will look at smaller environments if they have experience with the complexity of the technology.

3. There are many new projects that are on the horizon (new HQ in Boston, new Data Center in Windsor, CT, global rollouts in Sydney, Hong Kong, London and Singapore). The candidate will be primarily located in Marlborough but will need the ability to go to Boston and Windsor, CT as needed.

Required Skills and Competencies:

Technical Skills:

Must Have (original must have list - see above for the most important)

- Avaya systems, CM 5.x, CMS, MXE 5.x, MMS, SES

- SIP, H.323, PRI Integration

- Avaya VoIP Monitoring/Prognosis

- Avaya 8300, 8500, 8700, 8800 servers

- Avaya Gateways 450, 650, 700

- Avaya 46XX /96XXVoIP phones

- Avaya Modular Messaging

- Avaya certifications

- Project Management

Nice to Have:

- Avaya Aura

- Avaya Meeting Exchange (MXE)

- OneX suite including Portal, Communicator and Mobility

- Cisco certifications

- QoS

- Turret Systems - BT or IPC

- A four-year undergraduate degree

Job Qualifications:

- Plan/Build/Operate Avaya for multiple Avaya systems, CM r5.X, CMS r14 , MXE r5X, OneX r11X, MMS r3X, ECAS, and SIP integration.

- Respond to major and minor alarms by investigating the origin of the alarm. Escalate to the Manager, or Vendor as necessary. Periodically verify alarms are working and that alarms can be received (i.e. verify alarms sent to BMC Patrol can be seen by operations).

- Coordinate installations and upgrades including Voice over Internet Protocol (VoIP) by contacting customer and vendor to schedule time and resources.

- Submit change control requests as appropriate.

- 5+ years Avaya experience

- Emphasis on sharing of knowledge through good communications, peer training and written documentation

- Strong inter-personal skills

- Positive customer service and team attitude (helping others when required)

- Focused on quality

- Organized

- Committed to continual improvement

- Willingness to travel as required to remote sites during large deployments, as needed.

- Willingness to participate in on call rotation.

Contact Information:
Send Resume in Word format only to:
Gary Wright - President - Wright Associates
Phone - (508) 761-6354
Email - replywrightassociates AT verizon DOT net
WEB Site - www.wrightassociates.org