Role: Senior Technical Writer – Network Security Products

ArcSight needs an experienced and professional Senior Technical Writer to assume full responsibility for building and maintaining various documentation components. These components support user interaction with ArcSight appliances running various data-collection and data-evaluation enterprise-software products that analyze network solutions for network security, compliance, and risk.

This documentation is print-oriented but delivered online primarily through Acrobat, and is authored with tools that include Word, FrameMaker, context-sensitive HTML, and Visio. The deliverables also include configuration and installation guides for various ArcSight products, technical notes, release notes, and related documentation.

This opportunity emphasizes the ability to clearly convey sophisticated enterprise network concepts to a wide customer audience, and to provide detailed and thorough system descriptions required for enterprise customers. This position reports to the Technical Publications Manager.

Position Responsibilities:

* Write, edit, organize, format, and deliver finished documentation components such as user’s guides, best-practices guides, technical notes, and release notes. Write, edit, organize, format, and deliver finished work such as user’s guides, best-practices guides, technical notes, and release notes.
* Coordinate and collaborate with development, marketing, professional services, and related groups through the product-lifecycle process to collect information, meet requirements, and assist in product development.
* Assist in maintaining documentation-related portions of the company intranet.
* Professionally and consistently self-edit own work and assist in editing the work of other staff, contractors, or interns, when necessary.
* Meet requirements for speed, deadlines, and methodology.
* Maintain focus on delivering the documentation component of the overall business mission, in the most efficient and productive way.

Required Experience:

* 5+ years building and improving commercial, enterprise-class software documentation for administrative, installation, and deployment tasks and products.
* Strong experience with security-compliance issues, network applications, best usage and use-case scenarios, and enterprise software issues.
* Demonstrated ability to communicate abstract or advanced concepts very clearly to any audience level required by a product.
* Proficient at authoring with Word, FrameMaker, Visio, and Adobe Acrobat.

Desired Experience:

* Track record with enterprise- or network-security products and issues.
* Successful track record in growing, very fast-paced technical environments.

Education:

* BS in technical communications, English, journalism, or related subjects or equivalent.

Additional requirements:

No relocation

Location: Cupertino, CA

Please send resumes to job700@arcsight.com