Assessment Specialist評估專家

Location: Corporate Headquarters - Sunnyvale, CA Network地點:公司總部桑尼維爾,鈣網
Appliance Inc.家電公司

Job Summary:職位概要:

This is an exciting opportunity to be a part of a dynamic team and develop這是一個令人興奮的機會,成為一個充滿活力的團隊和發展
world-class performance-based certification exams.世界一流的業績為基礎的認證考試. The focus of this job is重點工作,這是
to apply industry standard process of developing valid, reliable and採用業界標準的發展過程中有效,可靠和
defensible exams for NetApp’s Certification Program.情有可原考了NetApp的認證項目.

Essential Functions:基本職能:

a..甲. Use an industry standard process for developing high-stake使用業界標準的制訂過程為高風險
certification tests認證測試
b..乙. Work with highly technical subject-matter-experts and materials in工作高度技術性事由專家和材料
order to successfully develop job task analysis, test objectives and test為了成功地開發就業工作,分析,試驗目的和試驗
specifications規格
c..三. Manage an exam development project from analysis, release and管理是應試教育的發展,從項目分析,並釋放
continuous monitoring through its lifecycle連續監測通過其生命

Requirements:要求:

a..甲. 2-3 years experience and knowledge of developing training and/or2-3年的工作經驗和知識的培訓和/或
tests for technical audience.測試技術的觀眾.
b..乙. A self-starter with basic project management skills.自我起動器基本的項目管理技能.
c..三. Must have strong technical background in networking technology, UNIX必須擁有強大的技術背景,在网絡技術的UNIX
and NT和NT
d..四. Storage industry, Oracle and/or MS Exchange knowledge desired倉庫業,甲骨文和/或2283交流知識預期
e..e.. Have excellent writing and verbal skills to produce well constructed具有良好的書面和口頭技能,以產生良好
test items測試項目
f..六. Have proven ability to work effectively and collaboratively in a已經證明能夠有效地開展工作,共同在
business environment under deadline pressure商業環境下的最後期限壓力
g..g.. Have high enthusiasm and personal commitment to excellence有飽滿的熱情和個人致力於追求卓越

Education:教育:

BA or BS degree in Education, Instructional Design, Computer Science, or aBA或布學位教育,教學設計,計算機科學,或一
related field相關領域

Contact/Send Resumes to;聯絡/送履歷;

Michelle Freeburn米歇爾freeburn

freeburn@netapp.comfreeburn@netapp.com

408 822-3193408822-3193

Job Summary工作綜述

A Technical Global Advisor (TGA) is a NetApp professional with strong一個全球性的技術顧問(TGA)的是一個專業了NetApp強
technical competency and account management focus.技術能力和賬戶管理的重點. TGAs provide the highest序列提供最高
level of Proactive, Preventative and Reactive Enterprise-Class support一級主動,預防性和反應性的企業級支持
services by building a partner relationship with the customer to better服務建立夥伴關係,與客戶更好
serve their business needs.為自己的業務需求. The TGA role is a critical resource for his/her熱的作用,是一種關鍵的資源,為他/她
assigned Account/Sales Team, furthering the NetApp partner relationship, and指定帳號/銷售隊伍,進一步加強了NetApp合作夥伴關係,而
in helping to increase sales by coordinating support activities for the在幫助提高銷售額協調支援活動,為
account by elevating the Total Customer Experience.到提升整體客戶體驗.

The TGA will work very closely with members of the Account Team and the的TGA將密切與會員的帳號隊和
customer contacts and will become intimately acquainted with the customer’s顧客接觸,將成為親密熟悉客戶的
business requirements, systems, environment and service history.業務要求,系統,環境和服務的歷史. The TGA的TGA
will act as the Customer’s Advocate within Network Appliance and will be the作為客戶的倡導网絡家電將是
liaison between the appropriate NetApp groups and the customer to maximize聯繫合適了NetApp群體和客戶最大化
Customer Satisfaction.客戶滿意度.

May require some travel to the customer’s domestic sites and other global可能需要一些旅行到顧客的住宅用地和其他全球
sites.地點. Required to carry a pager and a cell phone for after hours on-call須攜帶傳呼機和手機後小時待命
support.支持.

Essential Functions基本職能

.Become acquainted with the customer’s business and technical needs,.熟悉客戶的業務和技術需求,
systems, environment and service history.系統,環境和服務的歷史.

.Perform proactive monitoring of the customer’s systems to identify.演出主動監測客戶的系統,以查明
potential problems, and subsequently make the necessary recommendations to潛在的問題,並隨後提出必要的建議
resolve them to ensure optimal performance of these systems; ensure that all解決這些問題,以確保最優的性能,這些系統;確保所有
recommended Best Practices are adhered to for maximizing product benefit and建議的最佳做法是堅持以最大限度地生產效益和
uptime.存留.

.Proactively notify customer of new product features and fixes (field.主動通知客戶新產品的特點及修補(外勤
alerts).警報). Proactive service management, including software and hardware主動服務管理,包括硬件和軟件
release planning and bug risk analysis.釋放規劃和錯誤的風險分析.

.As needed, work on troubleshooting and solving escalated customer issues.根據需要,工作,故障排除和升級,解決客戶問題
directly with the appropriate engineering teams within NetApp, as well as直接與適當的工程隊進行了NetApp,以及
3rd party vendors for multi-vendor issues.第三方賣主多賣主問題.

.Compile and deliver root cause analysis on either product or process.編製和提供根源分析,不論是產品或生產過程
breakdowns as required.細分的要求.

Requirements要求

.BS degree in Computer Science, Electrical Engineering or equivalent..布度,在計算機科學,電氣工程或同等學歷.

.3+ year’s relevant experience.250.3+一年的相關工作經驗.

.In-depth technical knowledge in three or more of the following areas is.在深入技術知識,在三個或三個以上的下列領域
essential: Networking, NFS, CIFS, SAN, UNIX/Linux, Windows, RAID, Database關鍵因素:网絡,鼠標,cifs,新的UNIX/Linux,窗口,抄家數據庫
(Oracle, SQL Server, etc), Backup and Recovery, Enterprise Applications(甲骨文後,SQLServer等),備份和恢復,企業申請
(MS-Exchange, Lotus Notes, Clearcase, etc), Block Technology (iSCSI, FCP),(餘交換,LotusNotes和clearcase等),模塊技術(iSCSI的,FCP)的,
Netcache.netcache.

.Highly developed critical thinking capability with a proven problem.高度發達的批判性思維能力,以證明問題
solving background.解決背景. Self-starter, capable of taking on new challenges and自我啟動,有能力承擔新的挑戰和
adapting to changing customer and business needs適應不斷變化的客戶和業務需求

.Excellent communication skills (written and spoken English) are a must..良好的溝通技巧(書面和口語)是必須的.

Desirable Skills可取技能

.Account management and project management experience..賬戶管理和項目管理經驗.

Petra Pino佩特拉皮諾
Staffing Consultant NGS人事顧問燃盡
Network Appliance网絡家電

408.822.3844 direct直接408.822.3844
www.netapp.comwww.netapp.com